Shipping & Returns
Shipping & Delivery
At Pablo & Lori Co., we aim to make your pet’s experience as smooth as yours. We partner with trusted Australian suppliers to ensure reliable and timely delivery across the country.
Estimated Delivery Times:
- Most orders arrive within 1–7 business days
- Some items may take up to 14 business days, depending on the product and supplier
- Orders may arrive in separate packages if they come from different suppliers
Shipping Costs:
- Shipping starts from A$8.41
- Larger or heavier items may incur higher shipping fees
- Free shipping is available on select items
Returns & Refunds
We want you to love every item you receive. If there’s an issue, we’re here to help.
Return Eligibility:
- Return requests must be made within 14 days of receiving your order
- Items must be unused, unworn, and in their original packaging with tags intact
Damaged or Faulty Products:
- Please contact us within 5 days of receiving your item
- Include your order number and clear photos of the issue
How to Start a Return:
Email us at contact@pabloandlorico.com with your order number and reason for return. We’ll reply with the next steps.
Refunds are processed once your return is approved by our supplier. Return shipping costs may apply depending on the case.
💬 Still have questions?
No worries — we’re always happy to help.
Send us a message through our Contact Us page or email us at contact@pabloandlorico.com, and we’ll get back to you as soon as we can.